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FAQs

Find out all the information you need to plan your taxi transfer to the last detail. Check out the frequently asked questions that our clients ask on a daily basis and get a better understanding of the service you will be receiving when you decide to book a taxi transfer with us.

If you are still unsure and would like advice from one of our operators, you can call us at +44 (0)20 7856 03 02, email us at bookings@prestigetaxiheathrow.com or speak to one of our operators directly on our website using the chat feature (check the bottom right corner).

How can I book a car with Prestige Taxis Heathrow ?

Although you can book your transfer whenever you would like, we always recommend you do this at least 24 hours prior to your required pick-up. Short notice request cannot always be honoured seeing we might not have an available driver in the area of your request or we might be fully booked at the time; these types of requests are also subject to extra charges and can be more expensive compared to what you were quoted on our website (applies to requests within 4 hours of requested pick-up time). In extreme situations, your booking can be cancelled if we are unable to find an available driver, but we will inform you within 45 minutes of bookings (applies to bookings processed online - website).

If you need assistance with the planning of your transfer, you can call us at +44 (0)207 856 03 02, email us at bookings@prestigetaxisheathrow.com or speak to one of our operators directly on our website using the chat feature (see bottom right corner) for further assistance.

Cancellations

How can I cancel my booking and get a refund ?

You can cancel your booking at any stage, we understand changes in your itinerary can occur last minute. Considering this, we would appreciate your notice of cancellation as soon as possible, to avoid situations were a driver is already en route to the requested pickup address. To cancel, you can call us on +44 (0)20 7856 03 02, email us at bookings@prestigetaxisheathrow.com or speak to one of our operators directly on our website using the chat feature (see bottom right corner).

To cancel, we will require your booking REF, your name and a reason of cancellation.

Seeing some of the tactics used by our competitors when it comes to cancelling a booking, we like to think that we are very easy going and always aim to refund our customers the full journey amount (where applicable). As long you give us 24 hours notice (prior to the scheduled pickup time) we will refund your journey in full! Pre-paid bookings (card payment in advance or deposits) will be refunded in maximum 5 working days from the moment of cancellation.

If a booking is cancelled less than 24 hours prior to the schedule pick-up time, there will be a cancellation fee applied, which depends on the time we were informed...

  • Between 24 and 3 hours before pick-up time = 30% of journey price
  • Between 3 hours and up to the pick-up time = 50% of journey price
  • Once journey has commenced (driver on the way) = 100% of journey price
  • If you booked a journey for the wrong date/time, but failed to inform us = 50% of journey price to rebook
  • If you double booked with a different company, but failed to inform or cancel the journey with us = 50% of journey price + parking/waiting fee
  • If you have booked a journey with us, but did not turn up, we will require a cancellation fee be paid, for time wasting = 50% of journey price + parking/waiting fee

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