Although you can book your transfer whenever you would like, we always recommend you do this at least 24 hours prior to your required pick-up. Short notice request cannot always be honoured seeing we might not have an available driver in the area of your request or we might be fully booked at the time; these types of requests are also subject to extra charges and can be more expensive compared to what you were quoted on our website (applies to requests within 4 hours of requested pick-up time). In extreme situations, your booking can be cancelled if we are unable to find an available driver, but we will inform you within 45 minutes of bookings (applies to bookings processed online - website).

If you need assistance with the planning of your transfer, you can call us at +44 (0)207 856 03 02, email us at bookings@prestigetaxisheathrow.com.

All airport pickups come included with the flight tracking feature. We monitor your flight and reschedule your pickup time accordingly, should there be an earlier or delayed arrival (T&C's* apply). What this means in simpler terms... you provide us with the flight number and landing time; when the plane lands, our driver will be at the pickup point after 30mins* (actual landing time + 30mins* = pickup time / 30mins* reflects minimum timeframe we recommend after landing, you can modify the timeframe to your own preference).

Remember, we monitor your flight and you also have 30 mins free parking and waiting time.

Although we try to monitor each flight to the best of our possibilities, on some occasions we are restricted to the information available online provided by the airline/airport website. Your updates can come handy in certain situations, so please feel free to let us know of any issues with your scheduled flight. You can provide updates by calling us at +44 (0)207 856 03 02, emailing us at bookings@prestigetaxisheathrow.com.

The allocated driver will be waiting for you at the designated meet & greet point with your name displayed on a board* (depending on the location you will be arriving at, please check below).

You will be provided with the driver details prior to the journey commencing, and will know the driver's name, phone number and all car registration details to ensure you can locate each other with ease. If for any reason you are unable to locate your driver, it is best to contact the driver first as he will be able to assist you best. If you are still unable to locate your driver, you can call us at +44 (0)20 7856 03 02, email us at bookings@prestigetaxisheathrow.com.

Depending on the location you will be arriving at, the main reference point at this location is.

• Train Stations - all train stations have the pick-up point located at the taxi rank just outside the station (please follow station signs). You can also schedule the pick-up point from the info centre inside the station (with meet & greet included), but extra fees will apply (check with an operator before booking). For any problems, you can always contact your driver on the provided number for further support.

• Port, Cruise & Ferries - all ports (incl. cruise terminals) & ferry pick-ups come included with the meet & greet feature, meaning our driver will be waiting for you at the designated meet & greet point with your name displayed on a board. Depending on the port/terminal you will be arriving at, your driver will be waiting for you at the taxi stand closest to your arrival gate. For any problems, you can always contact your driver on the provided number for further support.

• Hotels (London & Outside London area) - all hotels have the pick-up point located at the main entrance / reception (our driver will usually inform the concierge of their arrival and exact location). If parking is available at the front entrance of the hotel, our driver will be waiting in the available area. For any problems, you can always contact your driver on the provided number for further support.

• Always ensure you are boarding the taxi you booked! There is a current trend being practised in Central London, expensive executive taxis waiting on hotel premises claim to be the taxi/minicab you had booked. Usually they work hand in hand with the hotel concierge, who's interest is to divert clients to their preferred taxi company to obtain a commission back. In some instances, this can result in an overpriced journey and could be much higher than the one quoted by ourselves or a different company.

Please note child seats are not a requirement in Taxi & Private Hire Vehicles, for this reason we do not enforce these while undertaking a journey with us. Considering this, if infants under the age of 1 year old are travelling, we do require an infant seat be provided by yourself or us on demand, by requesting one at least 24 hours prior to the scheduled pick-up. Certain types of seats are subject to availability. In situations where we are forced to send a replacement driver short notice to avoid prolonged delays with a scheduled pickup, the newly allocated driver might be unable to provide the requested seat(s). In this situation, a refund for any requested seat(s) will be reflected in the overall journey cost. Although we will do our best to ensure the driver undertaking your journey has the requested seat, we cannot guarantee this will be provided by the driver.

Seats are categorised accordingly...

• Infant Seats (between 0 months and 1 year old);

• Child Seats (between 1 and 3 years old);

• Booster Seats (between 3 and 8 years old);

Seats can be requested in advance and occur a charge of £5.00 per seat. If you have any concerns, you can call us at +44 (0)20 7856 03 02, email us at bookings@prestigetaxisheathrow.com.

Tips are not included in the quoted price. This can be given additionally if you are happy with the service received, but is not a requirement.

As our service includes 45 minutes of free waiting and parking time, drivers enters the terminal 45 minutes after the flight landing time, allowing passengers a total 1 hour 30 minutes to clear immigration and collect luggage to avoid as much as possible any extra charges occurred from any delays further to our free waiting time.
We do try as much as possible to avoid extra charges, but where delays of over 45 mins after the scheduled pickup time occur, you will be subject to an extra charge. After the free 45 minutes of waiting we will charge £7.50 per 15 minute interval.

You can book and pay for your booking securely online via Paypal Checkout or Call us on +44 (0)20 7856 03 02 for pickups from Heathrow airport. You can also pay the driver in cash on the day of the booking. All pickups from outside Heathrow will need to be paid in advance, either over the phone by credit card or online using our website.

Note: You do not need to have a Paypal account, simply click on "Checkout as guest"

Depending on the number of passengers and luggage, we recommend different size vehicles which we believe will best suite your needs and don't jeopardise your comfort either. Of course, if you have more unusual types of luggage, things can get tricky.

• Saloon Car fits 4 passengers along with 2 hand luggage and 2 items of checked* luggage (*small or medium size, for large luggages we recommend an MPV).

• Executive Car fits 3 passengers along with 2 hand luggage and 2 items of checked* luggage.

• MPV fits 4 passengers along with 4 hand luggage and 2 items of checked* luggage (*small or medium size, for large luggages we recommend an MPV+ ).

• MPV+ fits 6 passengers along with 2 hand luggage and 2 items of checked* luggage or only 4 checked* luggage.

• For groups of 6 passengers or more, we can either provide you with two (or more) vehicles. Such services are only available if you call us at +44 (0)20 7856 03 02, email us at bookings@prestigetaxisheathrow.com.
• *Executive = executive vehicle (Mercedes S Class / Audi A8 L  / Mercedes Vito or Viano) + executive package (refreshments, newspaper/magazines and WiFi* access);
• *Hand Luggage = cabin bag (which you can take with you on board the plane) which shouldn't be any bigger/heavier than 56x36x23cm and/or 7kg (15lb) / also known as a laptop bag, handbag, briefcase, backpack;
• *Checked luggage = check in luggage or checked bag, which isn't taken with you on board the plane) which shouldn't be any bigger than 90x75x43cm and/or 23kg (51lb).